Industrial Equipment Service Provider Cuts Contract Turnaround Time by 70% with LegalOn

Challenge

At ISS, Victor Rivera, Corporate Contract& Legal Analyst, manages all day-to-day contracting. Victor was spending hours line-editing MSAs, NDAs, and distributor agreements. Working from scattered guidelines and checklists, every draft required a manual, clause-by-clause read to spot risks and insert preferred language, work that slowed the business and put pressure on a small team.

• Manual, sentence-by-sentence reviews that could take a full workday for an MSA
• Average turnaround of two weeks, creating internal friction and delaying projects
• Risk of inconsistent reviews under high volume
• Need to balance speed with legal rigor on a lean team

Solution

ISS chose LegalOn to accelerate reviews without overhauling processes. Victor primarily reviews within LegalOn’s Microsoft Word add-in, where he also leverages LegalOn Assistant:

• Expert and custom playbooks: LegalOn’s attorney-built playbooks run out-of-the-box; Victor layers ISS’s own positions on top as the “first set of eyes,” then supplements with LegalOn’s playbooks as a safety net
• AI-assisted review and redlining: Quickly flags issues, proposes precise revisions, and inserts model language
• Assistant for analysis & drafting: Summarizes counterparty redlines, explains complex clauses in plain English, and helps draft/refine language
• No CLM overhaul required: Immediate impact from within Word; LegalOn integrates with their CLM seamlessly

“I call LegalOn Assistant my legally trained teammate. It helps me catch risks, break down complex language, and draft the wording I’m looking for.” — Victor Rivera

Implementation

Adoption was fast and lightweight. From day one, Victor ran LegalOn directly inside Microsoft Word to execute playbooks, flag issues, and apply redlines without changing ISS’s workflow. He layered ISS’s internal standards on top of LegalOn’s benchmark playbooks for broader coverage, then relied on LegalOn’s AI alerts and AI Revise (one-click redlines) to insert ISS-approved language and clean up provisions.

Results

• Turnaround cut from two weeks to 3–5 days: faster cycles move deals forward sooner, reducing idle time between review and signature by ~70% and accelerating deal flow.
• 15+ hours saved per week: reclaimed time lets Victor handle more agreements and focus on issues that truly warrant attorney attention.
• Higher consistency and confidence: standardized playbooks reduce misses and rework, so reviews align with ISS’s risk posture on the first pass.

“It’s cut my review time significantly—almost in half. We’re turning contracts in 3–5 days instead of two weeks, so projects start faster and cash comes in sooner.” — Victor Rivera

The Game-Changer

LegalOn Assistant functions as a real-time partner for comprehension and drafting. It explains dense provisions in plain language, generates and improves clause wording and model language, and summarizes counterparty changes and redlines for quick alignment, all while serving as a brainstorming partner for a lean team. “I use it like a second person to bounce ideas off of. It speeds up my understanding and reduces research time,” says Victor.

Looking Ahead

ISS plans to continue evolving its custom playbooks as a living project and deepen use of LegalOn’s assistant capabilities. With security as a priority, LegalOn remains the only AI tool the team needs to scale contract work without adding headcount.

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